Hopefully your question will be answered below - please click on a link or scroll down. If your question has not been answered, click here to send us an e-mail.
Q: Which scooters are Slamm recalling and why?
Q: Do I get grip tape with my deck/ I didn’t receive free grip tape?
Q: Where’s my order?
Q: Do I get 1 or 2 trucks?
Q: It says the items from my order are now out of stock…
Q: Can you ship to the US or my country?
Q: My item is faulty.
Q: Can I make adjustments to my order?
Q: I can’t find the item in the catalogue on your website.
Q: Will you re-stock a sale item?
Q: How do I cancel an order?
Q: I returned my order and haven’t heard anything since.
Q: I asked for next day delivery but didn’t receive it.
Q: Can I place an order with a friend or family member’s credit/debit card?
Q: There’s an item missing from my order.
Q: I’m calling from abroad and can’t ring the Freephone number?
Q: I need to update my account details.
Q: I’ve been sent the wrong item.
Q: My skateboard has broken.
Q: How soon will I get a reply to my email?
Q: Do the prices of products include VAT?
Q: The price is different in the catalogue and online - which is correct?
Q: What should I do if I think my scooter is faulty?
Q: Which scooters are Slamm recalling and why? [Back to Top]
A: Slamm are recalling the Slamm Rage 1 scooter for inspection as a result of a possible weld fault. Please stop using your scooter immediately and contact Slamm by phone: 01494 720 105 between 9am – 5.30pm Monday – Friday or email: ragesupport@slammscooters.com. Slamm will inspect and replace parts or scooters where necessary. The models affected are the following colours: Orange/Purple, Blue/Pink, Green/Purple/Goblin, Stealth/Blue/Pink, Steath/Orange/Purple. For full details Click Here
Q: Do I get grip tape with my deck/ I didn’t receive free grip tape? [Back to Top]
A: You will receive a free sheet of Fracture grip tape with every deck, but you must add it to your basket. Please use the link found on the deck page. It will come separately unless you request it to be applied, this can be written in the special delivery instructions on the payment screen when placing an order. Once a deck has been gripped, it cannot be returned for an exchange or refund, unless faulty.
Q: Where’s my order? [Back to Top]
A: When was your order placed? If it was after 5 pm, it would be processed the following day.
Has your order been despatched? This can be seen on “my account” on the website.
If it has been despatched and it has past the date due for delivery call us on 0800 316 8812 and we can track your order for you.
Please remember Parcel Force do not delivery on weekends or bank holidays unless a Saturday delivery is requested.
Q: Do I get 1 or 2 trucks? [Back to Top]
A: Most trucks are sold separately. It will say in the product description if they come in a pair, if they are individual it will say “These trucks are sold individually...”
Q: It says the items from my order are now out of stock…[Back to Top]
A: If you have completed your order and you have an order number, the stock has been reserved for you. The item/s your ordered will be out of stock since placing your order.
Q: Can you ship to the US or my country? [Back to Top]
A: We are unable to ship to the US or Canada due to insurance policies. We have a full list of delivery countries on our website. We can only accept card payments from our selection of delivery countries.
Q: My item is faulty [Back to Top]
A: Please return any faulty item with your returns form, if you no longer have this, a covering note would be adequate including your order number, details of the item you are returning and why, and if you require an exchange or refund. If it is an exchange please put details of the alternative. It is always helpful to include a contact telephone number in case we have any queries. For more information please click here.
Q: Can I make adjustments to my order? [Back to Top]
A: Once an order has completed we cannot guarantee any requests to change the order – adjusting items or changing the delivery address. If the order is still submitting we can attempt this, however your order may have progressed too far within in the process to make amendments.
Q: I can’t find the item in the catalogue on your website. [Back to Top]
A: Our website shows the most up to date stock availability so if it is no longer on the website it means we have sold out.
Q: Will you re-stock a sale item? [Back to Top]
A: Unfortunately an item that has been reduced and is in our sale will not be re-stocked, we are always bring out new items and like to vary our products.
Q: How do I cancel an order?. [Back to Top]
A: If your order is still submitting you can call our Customer Service Team on 0800 316 8812 who will attempt to stop the order being despatched, however this is no guarantee as it may have progressed too far within in the system to stop it. Unfortunately you cannot cancel your order online. If your order has been despatched you can still cancel your order in compliance with the Distance Selling Regulations. For further details see our Terms and Conditions.
Q: I returned my order and haven’t heard anything since. [Back to Top]
A: Please give us 3-5 working days to process any return. Did you include a completed returns form? Was it sent on a trackable delivery service as we suggest? Have we left an answer phone message or email regarding your return? Please ensure your contact details are up to date.
Q: I asked for next day delivery but didn’t receive it. [Back to Top]
A: Did you place your order before 5 pm? Any orders placed after 5 pm are processed and despatched the following day.
E.g. Order after 5 pm on Monday, you will receive your order on Wednesday.
Q: Can I place an order with a friend or family member’s credit/debit card? [Back to Top]
A: It is illegal to use a credit/debit card that isn’t yours without the card payer’s permission. If you are placing your order over the phone we will always need to speak to the cardholder before processing any order.
Q: There’s an item missing from my order. [Back to Top]
A: Did you receive a letter informing you that this item was out of stock? Please call us to arrange an alternative or refund. If you did not receive a letter please call customer services to look into this further.
Q: I’m calling from abroad and can’t ring the Freephone number? [Back to Top]
A: Calls from abroad cannot call Freephone numbers, you can reach us on Sales - 01454 216 248 or Customer Services 01454 216 246
Q: I need to update my account details. [Back to Top]
A: You can do this by going into your account on our website and edit your details such as addresses, telephone numbers and email addresses.
Q: I’ve been sent the wrong item. [Back to Top]
A: Please send the incorrect item back to us with a completed returns form stating you have received the incorrect item, once it has been returned we will organise the correct item to be sent and your return postage to be refunded.
Q: My skateboard has broken. [Back to Top]
A: We will only accept items if there is a manufacturing fault. This does not include decks damaged due to skating error. You can send the skateboard/deck/skate component back to us and we can assess it. We will only process the exchange or refund if we deem the item faulty.
Q: How soon will I get a reply to my email?. [Back to Top]
A: We aim to reply to all emails within 24hrs, weekends and bank holidays can cause a small delay.
Q: Do the prices of products include VAT?. [Back to Top]
A: All our prices are displayed inclusive of UK VAT where applicable. Our VAT number is: 850446727.
Q: The price is different in the catalogue and online - which is correct?. [Back to Top]
A: As the catalogue is printed well in advance of its distribution, discrepancies do unfortunately occur. The price on our website is current and up to date therefore will be the price that you are charged. We strive to minimise any alterations and apologise for any inconvenience caused.
Q: What should I do if I think my scooter is faulty?. [Back to Top]
A: For full scooter info Click Here.
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