Over the past decade, Action Sports–which encompasses surf, skate, snow and BMX–has grown into a billion dollar industry. Predominantly associated with a young audience, it has an irreverent, urban culture, which segues into the worlds of fashion, footwear and music, its growth has been remorseless.

Given its youthful demographic and the specialist nature of each sport, it was inevitable that Action Sports retailing would migrate online. Route One specialises in skateboarding, snowboarding and inline skating and historically traded out of the high street. We launched our online store in 1998.

Over the past decade, the online business has served over 500,000 customers and continues to experience exceptional growth. Our catalogue, which is published 8 times a year, is the bible for the skate industry and in 2009, Route One worked with Nike 6.0 to launch their first concept store in Edinburgh and Mpora to launch the Big Push.

In 2010, Route One celebrated “20 Years of Community Service” and hosted community projects from its stores in Edinburgh, Guildford, Brighton, Cardiff, Bath and Southampton.

We are always interested to hear from enthusiastic, creative and commercial individuals who share our passion for Action Sports and who want to be part of one of the most dynamic marketplaces in the world.

If you are interested in working for Route One, please send your CV to: Please note: due to the amount of applications we get on a daily basis, we cannot reply to everyone; we do endeavour to look at every single applicant.

Current Vacancies

Last Updated 18/01/2017

Vacancy - Contact Centre Operative

Job Description

We are currently looking for an outgoing individual to join the Customer Service team within our online retail company based in Badminton, South Gloucestershire.
Route One is a multi-channel, multi-brand fashion retailer based in the West of England. We are home to over 450 brands, including Vans, DC, Adidas and Nike SB as well as showcasing over 8,000 action sports products for skateboarding, snowboarding and many others.
This is an office based position that will be split between customer services and the mail order returns department. Successful candidates must have excellent telephone and communication skills as well as previous experience within the retail sector.
Duties Include:

  • Answering telephone calls and emails from customers in a timely manner.
  • Ensuring notes are updated on the customer database.
  • Cross selling products.
  • General Administration duties.

You will need to:

  • Have previous office and customer service experience.
  • Be able to communicate confidently.
  • Have a friendly and tactful personality.
  • Be IT Literate.
  • Demonstrate a proactive and flexible attitude.
  • Be able to work within a team as well as individually.

The position is a temp to perm basis Monday to Friday. Own transport is essential due to our rural location. Onsite parking is also available.

Job Type: Full-time

Job Location:

  • South Gloucestershire

Required licence or certification:

  • Driving License

Please send your CV and covering letter to: