Price match guarantee

Here at Route One we will guarantee to offer you the lowest price or refund the difference. So if you find the item cheaper online in the UK, Route One will refund the difference, giving you total confidence that you can buy from us, assured of the best service, at the best possible price.

To be eligible for our Price Match Guarantee:

  1. The item must be in stock in the same style, size and colour that was purchased from the Route One website.
  2. Special promotions, rebates, gift certificates, or reduced or 'sale' products are not eligible.
  3. The website where you find the lower price cannot be an auction site.
  4. We will compare the Route One price with the final price that would have been paid at the other site, excluding shipping and any promotion.
  5. The Price Match offer is valid for 7 days from the date of your purchase and is limited to one refund per month per customer.
  6. This offer is limited to UK orders only.

To receive your refund simply:

Call us on 0800 316 8812 Monday – Friday 8:30am to 5pm or send us an email addressed to pricematch@routeone.co.uk with your Order Number, the URL of the site where you found the item and your contact day time telephone number.

After receiving your email, our Customer Service Team will verify the website where you found the lower price and credit you with the difference. We will then send you a confirmation email.