Delivery

TypeUnder £50Over £50
Next Working Day £5.99 £1.99
Standard: 2 - 5 Working Days £3.99 FREE
CollectPlus £3.99 £1.99
Saturday Delivery £7.99 £7.99

Next Working Day Delivery - UK Mainland

Our working days are Mon-Fri, excluding bank holidays.

You must order before 5pm on a weekday to receive the following weekday.

If you place your order after 5pm, or during the weekend, your order will be processed the immediate next working day, and delivered the following working day.

Saturday Delivery - UK Mainland

To receive your order on a Saturday, you must place your order any time during the week as long as we receive your order before 5pm on Friday.

If you order after 5pm on the Friday, your order will be dispatched on the following Monday on a Next Working Day service and the difference in price will be refunded to you.

Some UK postcodes cannot receive Next Working Day or Saturday deliveries:

AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT1-94 DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM1- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3, BFPO addresses.

Our Couriers

Interlink

Larger/heavier orders and all Next Working Day orders are dispatched with Interlink. 

  • You will receive a text when your order has been dispatched confirming the day of delivery
  • You can choose some different delivery options and reply to this message if you’re not going to be in. These options are: leave with a neighbour, leave in a safe place, or deliver on a different day.
  • You’ll receive a text and email confirming your estimated delivery time on the day of delivery
  • Interlink deliver between 7:30 am – 6pm and all deliveries must be signed for, unless you have specified a safe place via text message.
  • If you are not at home when the delivery is attempted, a calling card will be left to instruct you on what to do next.
  • If you choose to have your delivery to a DPD Pick-Up Shop, you must collect it within 10 days or it will be returned to us. If you choose this delivery option, you must bring photo ID and collect the item, as it cannot be redelivered.
  • If you don’t receive your order when you expect it, please contact customer services.

CollectPlus

  • How do I select to have my order delivered to a CollectPlus collection point?

When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout. 

  • Why is CollectPlus not available for my current order?

Unfortunately some items can’t be sent to a CollectPlus collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.

Please note that this service is only available for suitable items being shipped to customers in the UK. 

  • How many CollectPlus collection points are there?

CollectPlus has thousands of stores throughout the UK and Northern Ireland. These could be your local Co-Op, McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment. 

  • Where is my nearest CollectPlus collection point?

During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point.  Alternatively the CollectPlus website offers a postcode or location search. Click here to find your nearest collection point. 

  • When are CollectPlus collection points open?

Nearly all CollectPlus stores are open early ‘til late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order. 

  • How long will it take for my order to arrive at my chosen CollectPlus collection point?

Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given, please wait for your arrival notification from CollectPlus. 

  • What do I need to take when I collect my parcel?

Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel. 

  • When making a collection, what ID is accepted?

            CollectPlus collection points accept the following forms of ID:

Driving licence
Utility bill
Mobile phone bill
Wage slip
Bank statement
Cheque guarantee/credit/debit card
Bank/building society book
Passport
Cheque book 

  • What should I do if I lose my collection code from CollectPlus?

If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it. 

  • What should I do if I don’t receive my collection code from CollectPlus?

If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you. 

  • Can someone else collect my order on my behalf?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code. 

  • What if my order includes back-order items?

Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated CollectPlus collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from CollectPlus and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you. 

  • How long will I have to collect my parcel?

Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost. 

  • What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?

Please contact us and we will look into it. 

  • Once my order has been despatched, can I track it?

Yes, CollectPlus provides a tracking service which allows you to see where you parcel is. CollectPlus will also provide SMS updates if a mobile number has been provided. 

  • What should I do if I don’t want my order anymore?

If, your order has already been processed, please do not collect the parcel from the CollectPlus collection point. Any uncollected orders will be returned to us after 10 days and a refund will be issued. You may still be charged for the CollectPlus delivery cost. 

  • What if I want to return an item I have collected from a CollectPlus collection point?

If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process


Royal Mail

Smaller orders on 3-5 working day delivery are dispatched with Royal Mail.

  • We use a packet post service, meaning these parcels are not fully trackable.
  • Royal Mail orders usually take 3 days to be delivered, but can take longer due to busy periods or weather/traffic circumstances.
  • Royal Mail orders can take up to 10 working days to reach you at these times.
  • If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.
  • If you do not pick up your order form a Post Office within 10 days, it will be returned to us.
  • If you don’t receive your order when you expect it, please contact customer services

 International Deliveries

  • International deliveries are only available to countries listed, at fixed postage prices.
  • International orders are delivered by the couriers Interlink or Skynet
  • You will receive tracking information via email once your parcel has been dispatched.
  • If you don’t receive your order when you expect it, please contact customer services.
  • International orders take different amounts of time to be delivered depending on the destination:

CountryCostTransit Time
Austria £7.25 3-4 Days Details
Belgium £4.99 2-3 Days Details
Czech Rep £7.25 3-4 Days Details
Denmark £4.99 2-3 Days Details
France £7.25 3-4 Days Details
Germany £4.99 2-3 Days Details
Guernsey £4.99 2-3 Days
Hungary £8.99 4-6 Days Details
Italy £8.99 4-6 Days Details
Jersey £4.99 2-3 Days
Lithuania £8.99 4-6 Days Details
Luxembourg £7.25 3-4 Days Details
Northern Ireland £4.99 2-3 Days
Netherlands £4.99 2-3 Days Details
Poland £7.25 3-4 Days Details
Portugal £8.99 4-6 Days Details
Rep Of Ireland £4.99 2-3 Days Details
Slovakia £8.99 4-6 Days Details
Slovenia £7.25 3-4 Days Details
Spain £8.99 4-6 Days Details
Sweden £8.99 4-6 Days Details

 

Austria:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.neuzustellung.at. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Belgium:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent.
Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Czech Rep:

Delivery Attempts – 3

Delivery Procedure: Driver will leave a calling card if receiver is absent.
Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpd.cz. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Denmark:

Delivery Attempts – 1

Delivery Procedure: A delivery note will be left at the premises or postcard sent.
A new delivery attempt can be arranged (receiver must be at home to accept the parcel) no timeframe is possible.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpdonline.dk. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

France:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a Calling Card on both attempts if recipient is absent.If the parcel is undelivered it will be Held at the Local Depot or Post Office for Collection.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 14 working days.

Germany:

Delivery Attempts – 2

Delivery Procedure: A delivery note will be left at the premises or postcard sent. A new delivery attempt can be arranged (receiver must be at home to accept the parcel. No timeframe possible).

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.neuzustellung.de. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Hungary:

Delivery Attempts – 3

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpdcsomagom.hu. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Italy:

Delivery Attempts – 2

Delivery Procedure: A delivery note will be left at the premises or postcard sent.
A new delivery attempt can be arranged (receiver must be at home to accept the parcel; no timeframe possible).

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Lithuania:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Luxembourg:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day. The consignee can request third delivery attempt.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Netherlands:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.nieuwelevering.nl. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Poland:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Portugal:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Rep of Ireland:

Delivery Attempts – 2

Delivery Procedure: There will be 2 delivery attempts and a driver will leave a calling card on both occasions. The consignee can arrange to collect a parcel from a nearby DPD Depot. Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – No response within 5 working days

Slovakia:

Delivery Attempts – 2

Delivery Procedure: Driver will leave a pre-printed message. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Slovenia:

Delivery Attempts – 2

Delivery Procedure: A notification about delivery attempt is left at customers address. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days.

Spain:

Exception Areas
Canary Islands: Fuerteventura, Grand Canaria, Tenerife, Lanzarote, Las Palmas. Spanish Colonies: Cueta and Melilla.

Delivery Attempts – 2

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 5 working days

Sweden:

Delivery Attempts – 1

Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot / Post Office and await collection.

Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.

Number of days held before returned – 10 working days.