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Vacancies

CURRENT VACANCIES:

 Last updated: 26/07/2021

Customer Service Advisor

We are looking for a Customer Service Advisor to join our small and dynamic team. to provide unbeatable customer service to our online customers and beyond.
The role will be based in our office in Badminton so having your own transport is essential.

Key Duties:

  • Dealing with customer service requests across all our platforms including telephone, email, and live chat.
  • Resolving customer complaints.
  • Providing support to our 8 high street stores.
  • Processing customer returns and faulty goods.
  • Maintenance of the customer database and keeping records of customer interactions and transactions.
  • Manage a wide range of administrative duties.
  • Provide feedback on the efficiency of the customer service process.
  • Communicating and coordinating with other internal departments.

Essential Skills:

  • Computer Literacy – including use of Word/Excel.
  • Thorough with excellent attention to detail.
  • Ability to multi-task and prioritise a busy workload.
  • Strong communication skills, both written & verbal.
  • Applicants should be highly organised and able to work in a dynamic, commercial environment.
  • Have a professional, positive approach and attitude.

Experience in a customer service/call centre background is preferred.

Office Hours: 8:30am - 5pm Mon-Fri
Job Type: Full-time (40 hours a week)
Salary: Competitive & dependant on experience

If you think you fit the bill and would like to be considered, please send your CV to helen.morton@routeone.co.uk

 

Bath Store Manager

Are you experienced in retail management and are looking for an opportunity to expand your talents? We’re looking for a enthusiastic and highly-motivated individual to manage our store and the team in Bath, ensuring sales are maximized and targets are achieved whilst providing unparalleled customer service in the fashion and action sports retail sector.

About us:

Route One is the UK’s leading destination for streetwear, skate footwear and equipment. Our dedicated team covers a hugely successful online store and seven high street stores, offering the best selection of on-trend product to customers aged 13-30, throughout the UK. Route One is actively engaged within the skate and snow culture and is frequently involved in events, charity projects and media activity.

About you:

You’re a hard-working individual with a can-do attitude who has strong experience in retail, especially with a young and trend-conscious customer base. You’ll pride yourself on managing and encouraging a team to do their best and are experienced in a target-driven environment. Ideally, you’ll have a strong interest in fashion, streetwear and skateboarding and are eager to build a rapport with our customers and your new team.

About the role:

As the manager of our busy Bath store, you will be responsible for:

• Delivering unbeatable customer service
• Driving sales to meet targets
• Managing and motivating your in-store team
• Organising and planning rotas whilst controlling staff costs
• Recruiting and training staff
• Cashing up and banking
• Store merchandising and brand presentation
• Ensuring compliance with health and safety legislation
• Maintaining your store’s social media presence
• Communicating and liaising with other stores and head office

You will need to work a 40 hour week (including weekends).

If you think you’re ready for a new challenge and like the idea of working in a dynamic, action sports industry and fast paced retail environment, please send a cover letter and CV to aaron.greenslade@routeone.co.uk

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Edinburgh Store Manager

Are you experienced in retail management and are looking for an opportunity to expand your talents? We’re looking for a enthusiastic and highly-motivated individual to manage our store and the team in Edinburgh, ensuring sales are maximized and targets are achieved whilst providing unparalleled customer service in the fashion and action sports retail sector.

About us:

Route One is the UK’s leading destination for streetwear, skate footwear and equipment. Our dedicated team covers a hugely successful online store and seven high street stores, offering the best selection of on-trend product to customers aged 13-30, throughout the UK. Route One is actively engaged within the skate and snow culture and is frequently involved in events, charity projects and media activity.

About you:

You’re a hard-working individual with a can-do attitude who has strong experience in retail, especially with a young and trend-conscious customer base. You’ll pride yourself on managing and encouraging a team to do their best and are experienced in a target-driven environment. Ideally, you’ll have a strong interest in fashion, streetwear and skateboarding and are eager to build a rapport with our customers and your new team.

About the role:

As the manager of our busy Edinburgh store, you will be responsible for:

• Delivering unbeatable customer service
• Driving sales to meet targets
• Managing and motivating your in-store team
• Organising and planning rotas whilst controlling staff costs
• Recruiting and training staff
• Cashing up and banking
• Store merchandising and brand presentation
• Ensuring compliance with health and safety legislation
• Maintaining your store’s social media presence
• Communicating and liaising with other stores and head office

You will need to work a 40 hour week (including weekends).

If you think you’re ready for a new challenge and like the idea of working in a dynamic, action sports industry and fast paced retail environment, please send a cover letter and CV to aaron.greenslade@routeone.co.uk

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Copy Writer - Product Descriptions, Marketing Copy, SEO Copywriting

We are looking for a Copywriter to join our team here at Route One Head Office. The successful candidate will work closely with the ecommerce and Marketing teams.
This role will involve writing for all areas of the business – Including product descriptions and SEO copy

Tasks include:

  • Product descriptions - ensuring all fashion and footwear has accurate, informative and consistent descriptions across the site.
  • Working closely with the trading team and photography department to ensure sizing information is correct.
  • SEO Copy – Ensure that all category or brand pages have a story that is informative to the customer but also relevant to Google to improve our natural listings
  • Marketing copy – Assist the Marketing team with any copy requirements from Social Adverts to emails or even blog posts.
  • Consistently prioritising workload and meeting daily, weekly and monthly targets.


You will need:

  • Good English writing and spelling skills
  • Must be able to use Word and Excel
  • Strong eye for detail and catching errors
  • Ability to multitask
  • Outstanding organisational skills
  • Ability to work under pressure
  • Meet daily, weekly and monthly targets
  • Relevant qualifications will be an advantage but not essential
  • Must have access to car due to remote location
Please email a cover letter and CV to mike.hayter@routeone.co.uk

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Assistant Photographer / Female Model

Flexible Days- 3-5 per week


We are looking for a female Assistant Photographer who is comfortable in front of the lens as well as behind. The successful candidate will gain photography experience by assisting our in-house photographers as well as presenting our women’s collections online as the female model online. Our studio is based in Badminton near Bath and Bristol meaning the successful candidate will need their own transport. We are looking for an energetic, motivated, and well organised individual.
This is a fantastic opportunity for someone that is looking to further their career and gain experience in photography.

Tasks to include:

  • Assisting the main photography team to produce high quality product shots.
  • Set up and organise the studio for the days production
  • Editing and saving images for web
  • Scouting potential photoshoot locations and venues.
  • Picking products from the warehouse, steaming garments and packing.
  • Model and present seasonal collection online.

Experience:

  • Previous experience working as an assistant photographer would be helpful.
  • Naturally creative with good attention to detail.
  • Familiarity with professional cameras and lighting equipment.
  • Good communication skills
  • Proficient with photo editing software including Adobe Photoshop and Adobe Lightroom
  • Excellent interpersonal and time management skills.
  • Comfortable in front of camera
  • Driving license and own a car

Please email a cover letter and CV to mike.hayter@routeone.co.uk

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Warehouse Operative Vacancy (Temporary)

We currently have opportunities to join our Warehouse Team in our Head Office & Warehouse Base in South Gloucestershire. Below are a General Guide of what the role entails, the list is not exhaustive:-

      • Assisting with the unloading of Goods Inward
      • Checking Deliveries in against Purchase Orders
      • Stickering and Locating Deliveries when required
      • Fast and Accurate Picking Customer Orders using Scanners and Warehouse Management Software
      • Accurate packing of Customer Orders
      • Stock Checking and Location Checks
      • General Warehouse Duties – i.e Cleaning and Recovery

Essential:

      • Hard Working
      • Good Communication Skills
      • Effective Team Work (You’ll be working predominantly in a team)
      • Willing to work across all areas of warehouse
      • High Attention to Detail
      • Positive Attitude
      • Own transport a must due to our rural location

Desirable:

      • A knowledge of the Skate Industry and Culture
      • Forklift Licence
      • Experience of Working in a Warehouse Environment

If you’re interested in this position please apply with a copy of your cv to: jobs@routeone.co.uk

Due to the volume of applicants we regret we may not be able to respond to every application

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