Delivery
Coronavirus Update
Due to the current environment surrounding the coronavirus outbreak we have taken a number of steps to reduce the risks for our staff and customers.
- To protect our Warehouse Team they must Self-Distance and in order to do this we have asked them to slow down and take care to keep apart whilst picking.
- We have also suspended Click & Collect
- We are continuing to use DPD as our primary courier as they have introduced a contact free delivery service.
To find out more about how Route One has reacted to the Coronavirus outbreak click here.
|
Type |
Under £60
|
Over £60 |
|---|---|---|
| Next day: Next Working Days (order by 5pm) |
£4.99
|
2.99 |
| Standard: Up To 5 Working Days |
£3.99
|
FREE |
| Saturday Delivery* | £9.99 | £9.99 |
*Subject to weather conditions
Next Working Day Delivery - It's back! From 17/6/2020 Next Day Delivery will be active again. - UK Mainland Only
Our working days are Mon-Fri, excluding bank holidays.
You must order before 5pm on a weekday to receive the following weekday.
If you place your order after 5pm, or during the weekend, your order will be processed the immediate next working day, and delivered the following working day
Saturday Delivery - UK Mainland Only
To receive your order on a Saturday, you must place your order any time during the week as long as we receive your order before 5pm on Friday.
If you order after 5pm on the Friday, your order will be delivered the following Saturday.
*Some UK postcodes cannot receive Next Working Day or Saturday deliveries:
AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT1-94 DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM1- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3, BFPO addresses.
Our Couriers
DPD
Larger/heavier orders and all Next Working Day orders are dispatched with DPD
- You will receive a text when your order has been dispatched confirming the day of delivery
- You can choose some different delivery options and reply to this message if you’re not going to be in. These options are: leave with a neighbour, leave in a safe place, or deliver on a different day.
- You’ll receive a text and email confirming your estimated delivery time on the day of delivery
- DPD deliver between 7:30 am – 6pm and all deliveries must be signed for, unless you have specified a safe place via text message.
- If you are not at home when the delivery is attempted, a calling card will be left to instruct you on what to do next.
- If you don’t receive your order when you expect it, please contact customer services.
Royal Mail
Smaller orders on 3 - 5 working day delivery are dispatched with Royal Mail.
- We use a packet post service, meaning these parcels are not fully trackable.
- Royal Mail orders usually take 3 - 5 days to be delivered, but can take longer due to busy periods or weather/traffic circumstances.
- Royal Mail orders can take up to 10 working days to reach you during these times.
- If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.
- If you do not pick up your order from a Post Office within 10 days, it will be returned to us.
- If you don’t receive your order when you expect it, please contact customer services
International Deliveries
- International deliveries are only available to countries listed, at fixed postage prices.
- International orders are delivered by DPD Local
- You will receive tracking information via email once your parcel has been dispatched.
- If you don’t receive your order when you expect it, please contact customer services.
- International orders take different amounts of time to be delivered depending on the destination:
| Country | Cost | Transit Time | |
|---|---|---|---|
| Austria | £9.99 | 3-4 Days | Details |
| Belgium | £9.99 | 2-3 Days | Details |
| Czech Rep | £9.99 | 3-4 Days | Details |
| Denmark | £9.99 | 2-3 Days | Details |
| France | £9.99 | 3-4 Days | Details |
| Germany | £9.99 | 2-3 Days | Details |
| Guernsey | £6.99 | 2-3 Days | |
| Hungary | £15.99 | 4-6 Days | Details |
| Italy | £15.99 | 4-6 Days | Details |
| Isle Of Man | £4.99 | 3-5 Days | |
| Jersey | £4.99 | 2-3 Days | |
| Lithuania | £15.99 | 4-6 Days | Details |
| Luxembourg | £9.99 | 3-4 Days | Details |
| Northern Ireland | £6.99 | 2-3 Days | |
| Netherlands | £9.99 | 2-3 Days | Details |
| Poland | £9.99 | 3-4 Days | Details |
| Portugal | £15.99 | 4-6 Days | Details |
| Rep Of Ireland | £6.99 | 2-3 Days | Details |
| Slovakia | £15.99 | 4-6 Days | Details |
| Slovenia | £15.99 | 3-4 Days | Details |
| Spain | £15.99 | 4-6 Days | Details |
| Sweden | £15.99 | 4-6 Days | Details |
Austria:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.neuzustellung.at. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Belgium:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent.
Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Czech Rep:
Delivery Attempts – 3
Delivery Procedure: Driver will leave a calling card if receiver is absent.
Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpd.cz. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Denmark:
Delivery Attempts – 1
Delivery Procedure: A delivery note will be left at the premises or postcard sent.
A new delivery attempt can be arranged (receiver must be at home to accept the parcel) no timeframe is possible.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpdonline.dk. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
France:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a Calling Card on both attempts if recipient is absent.If the parcel is undelivered it will be Held at the Local Depot or Post Office for Collection.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 14 working days.
Germany:
Delivery Attempts – 2
Delivery Procedure: A delivery note will be left at the premises or postcard sent. A new delivery attempt can be arranged (receiver must be at home to accept the parcel. No timeframe possible).
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.neuzustellung.de. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Hungary:
Delivery Attempts – 3
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpdcsomagom.hu. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Italy:
Delivery Attempts – 2
Delivery Procedure: A delivery note will be left at the premises or postcard sent.
A new delivery attempt can be arranged (receiver must be at home to accept the parcel; no timeframe possible).
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Lithuania:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Luxembourg:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day. The consignee can request third delivery attempt.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Netherlands:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.nieuwelevering.nl. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Poland:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Portugal:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Rep of Ireland:
Delivery Attempts – 2
Delivery Procedure: There will be 2 delivery attempts and a driver will leave a calling card on both occasions. The consignee can arrange to collect a parcel from a nearby DPD Depot. Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – No response within 5 working days
Slovakia:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a pre-printed message. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Slovenia:
Delivery Attempts – 2
Delivery Procedure: A notification about delivery attempt is left at customers address. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Spain:
Exception Areas
Canary Islands: Fuerteventura, Grand Canaria, Tenerife, Lanzarote, Las Palmas. Spanish Colonies: Cueta and Melilla.
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days
Sweden:
Delivery Attempts – 1
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot / Post Office and await collection.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 10 working days.