Delivery

Coronavirus Update

Due to the corona-virus outbreak we have taken a number of steps to reduce the risks for our staff and customers.

1. To protect our Warehouse Team they must Self-Distance and in order to do this we have asked them to slow down and take care to keep apart whilst picking. 
   
2. We have also suspended Click & Collect
3. We are continuing to use contact free delivery services. 

To find out more about how Route One has reacted to the Corona-virus outbreak click here.

 

Type	Under £60	Over £60
Next day: Next Working Days (order by 5pm)	£4.99	£2.99
Standard: Up To 5 Working Days	£3.99	FREE
Saturday Delivery*	£9.99	£9.99

*Subject to weather conditions

Next Working Day Delivery - UK Mainland Only 

Our working days are Mon-Fri, excluding bank holidays.
You must order before 5pm on a weekday to receive the following weekday.
If you place your order after 5pm, or during the weekend, your order will be processed the immediate next working day, and delivered the following working day

 

Saturday Delivery -  UK Mainland Only

To receive your order on a Saturday, you must place your order any time during the week as long as we receive your order before 5pm on Friday.
If you order after 5pm on the Friday, your order will be delivered the following Saturday. 

*Some UK postcodes cannot receive Next Working Day or Saturday deliveries:
AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT1-94 DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM1- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3, BFPO addresses.

 

 Our Couriers

Royal Mail

Smaller orders on 3 - 5 working day orders delivery are dispatched with Royal Mail 

• Royal Mail orders usually take 3 - 5 days to be delivered, but can take longer due to busy periods or weather/traffic circumstances.
• If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.
• If you do not pick up your order from a Post Office within 10 days, it will be returned to us.
• If you don’t receive your order when you expect it, please contact customer services

Next Working Day Delivery orders (placed before 5pm) are dispatched with Royal Mail

• If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.
• If you do not pick up your order from a Post Office within 10 days, it will be returned to us.
• If you don’t receive your order when you expect it, please contact customer services

Larger/heavier and Saturday Delivery orders are dispatched with DPD

• You will receive a text when your order has been dispatched confirming the day of delivery
• You can choose some different delivery options and reply to this message if you’re not going to be in. These options are: leave with a neighbour, leave in a safe place, or deliver on a different day.
• You’ll receive a text and email confirming your estimated delivery time on the day of delivery
• DPD deliver between 7:30 am – 6pm and all deliveries must be signed for, unless you have specified a safe place via text message.
• If you are not at home when the delivery is attempted, a calling card will be left to instruct you on what to do next.

 International Deliveries

• Due to the complications in becoming Brexit ready we are currently only shipping to a handful of countries. We will open uo to other European countries very soon. All European deliveries are delivered duty paid (DDP) Where applicable. 

 

Country	Cost	Transit Time
Austria	Coming soon
Belgium	£17 Under £135 - Duty Free   £26 Over £135 - Duty Included	4 - 5 Days
Czech Rep	Coming soon
Denmark	£19 Under £135 - Duty Free   £28 Over £135 - Duty Included	4 - 5 Days
France	£19 Under £135 - Duty Free   £28 Over £135 - Duty Included	4 - 5 Days
Germany	£17 Under £135 - Duty Free £26 Over £135 - Duty Included	4 - 5 Days
Guernsey	£6.99	2 - 3 Days
Hungary	Coming soon
Italy	£24 Under £135 - Duty Free £33 Over £135 - Duty Included	4 - 5 Days
Jersey	£6.99	2 - 3 Days
Lithuania	Coming soon
Luxembourg	Coming soon
Netherlands	£17 Under £135 - Duty Free £26 Over £135 - Duty Included	4 - 5 Days
Poland	Coming soon
Portugal	£25 Under £135 - Duty Free £34 Over £135 - Duty Included	4 - 5 Days
Rep Of Ireland	£17 Under £135 - Duty Free   £26 Over £135 - Duty Included	2 - 3 Days
Slovakia	Coming soon
Slovenia	Coming soon
Spain	£22 Under £135 - Duty Free   £31 Over £135 - Duty Included	4 - 5 Days
Sweden	Coming soon