Terms & Conditions
Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between RouteOne.co.uk and the customer will exist once an order has been accepted, processed, dispatched and received.
This site is owned by Route One Retail Limited. Route One Retail Limited’s registered office is The Buffer Depot, Badminton Road, Acton Turville, South Glos, GL9 1HE. Registered no. 05078588 VAT number: 850446727. The copyright to the Route One brand is held by Route One Holdings Limited.
To the fullest extent permitted at law, Route One Retail Limited is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Route One does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Route One Retail Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Route One Retail Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Route One, its affiliates, directors, employees or other representatives. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.
Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped to reach you within 5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping. Once you have placed an order with Route One an email will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid email address so you can receive these emails.
Route One reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that such prices are accurate, Route One reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.
- Only one item per customer on quick strike limited edition product.
- We reserve the right to cancel orders placed by resellers.
Prices online may vary from our high street stores. We are unable to price match with each other.
In addition to the United Kingdom and the Channel Islands we can deliver to the following countries: Jersey, Guernsey, Eire, Belgium, Netherlands, Luxemburg, France, Germany, Denmark, Italy, Spain, Portugal, Austria, Czech Rep, Hungary, Poland, Slovenia, Slovakia, Sweden, Lithuania.
If you would wish to cancel an order before it is dispatched, please contact us on 0800 316 8812.
If you are unhappy with your goods once they have arrived, you are entitled to Cancel the Contract in its entirety and return them to us for a full refund under the Consumer Contracts Regulations 2013 (ICAC Regs).
Please check the order confirmation screen carefully before completing your order.
PAYMENT AND SECURITY
We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. Unfortunately, we are unable to process payments from American Express. For your security, all our credit card transactions are processed by Datacash. Datacash ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
The following Return and Refund Policy applies to our Online Sales within Europe and does not effect your statutory rights under the Consumer Contract Regulations 2013
When you return an item to us, please fill in the returns slip which will be included in your parcel. Please ensure that you write your order number and post code on the returns form. You can also download the Returns Form here.
Without this information we will not know who has returned the item and your return will not be processed and your account credited.
Your completed returns slip must then be returned with the goods to the address provided. Please keep a note of your order number in case you need to contact us regarding your return.
Please send Returns back unused and in their original packaging, within 28 days of the order date. Once received, we will credit the original card used to place your order, with a the cost of the goods, within 14 days of receipt of the goods in our warehouse.
Custom Skateboard Set-Ups if assembled cannot be returned as they are made to the customers specification pursuant to reg 28 (1) (b) of the ICAC Regs. Magazines cannot be returned pursuant to reg 28 (1) (f) of the ICAC Regs. Socks, face masks and underwear cannot be returned for hygiene reasons pursuant to reg 28 (3) (a) of the ICAC Regs.
You are responsible for the goods and postage costs, until they are received at our warehouse so, please use a tracked and insured delivery method to return the items to us.
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to a 14-day cancellation period, starting the day after the day on which the goods come into your physical possession. We offer 28 days to return any unwanted items, but after the cancellation period has ceased, the postage costs will not be refunded to you.
CANCELLING AN ORDER UNDER THE DISTANCE SELLING REGULATIONS
As the consumer, you are entitled to cancel the contract within 14 days of receiving your order per the Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013 (ICAC Regs). In this instance we will refund the cost of the goods and our Standard Shipping cost that relates to your order. This same Standard Delivery cost will also be refunded even if the order was originally placed with an Express Delivery.
Refunds will be made promptly and within 14 days of receipt of the returned goods at our warehouse as pursuant to reg 34 (4) of the ICAC Regs.
You do not have the legal right to cancel any goods that have been personalised to your requirement (for example, any custom-made decks) and due to hygiene reasons, this also includes swimming costumes, socks or underwear.
We reserve the right to claim compensation for returns that arrive damaged and have not been handled with reasonable care, leading to the diminishing of value of the product.
Route One Cancellations Department
The Buffer Depot
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects, and all will have to be inspected and agreed by Route One as faulty. In certain circumstances it may be necessary to send the item to the manufacturer before we can accept them as faulty. Please return your goods to us. Once we are satisfied the goods are faulty, we will offer a repair, replacement, or refund. This does not affect your right to cancel an order for any reason, with 28 days of the order date and receive a full refund.
Snapped or cracked boards usually occur when your foot is in the wrong position when landing a trick. Unfortunately, if this happens, Route One cannot replace your broken board or a board with pressure cracks.
Free Gift with Purchase - If you receive a free gift with your order as a result of an online promotion and you’d like to return your order for a refund, you’ll need to return the item you received for free in an unworn resalable condition. If the free item is not returned, the full price of the free item will be deducted from the refund.
3 for 2 Offer Terms:
Product Exclusions - We reserve the right to exclude certain products from any promotion including 3 for 2, excluded products will be highlighted on product page.
- Cheapest item free
- Exclusions apply
- Not in conjunction with any other offer
- If a refund is requested for part of the order under offer, the offer no longer meets the requirement of the promotion. In this instance, the value of the free item will be deducted from the credit.
- If the free product is returned alone, no refund will be applied.
Customers must contact us about undelivered/missing parcels within 90 days of placing their order, all orders will be assumed delivered correctly unless contact is made within this timeframe.
In the event that you wish to return an item from a buy one get one free offer, you must return both items to receive a full refund. If one item is returned, you will not receive any funds in return, as the offer will no longer valid. You may still cancel your order in full and return it to us for a full refund within 28 days of placing the order.
These terms and conditions shall be governed and construed in accordance with English and Wales. You hereby irrevocably agree that the courts of England and Wales shal have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes and claims) arising out of or in connection with these terms and conditions or its subject matter or formation.
You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this web site or any Linked site in the event that Route One have elected England as the jurisdiction.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Route One. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Route One.
None of the above affects your statutory rights under English Law.
ROUTE ONE CREDIT, DISCOUNT CODES AND PROMOTIONS
We reserve the right to cancel any order or amend/withdraw/extend any promotions at our sole discretion.
Only one media code can be applied to an order.
We reserve the right to cancel any order or withdraw/extend any promotions at our discretion.
Discount codes are restricted to our UK store unless otherwise specified.
Media codes must be entered in the discount code box at the checkout.
All offers are time bound, expiry dates specified. All offers end at midnight unless specified otherwise.
Minimum spends apply.
Cannot be used in conjunction with any other offer.
When specified offer products must be added to basket for discount to apply.
Unless specified, free delivery promotions are for standard 3-5 working day delivery.
Route One reserves the right to cancel an order where the quantity of products exceed the limit of one per order, any orders with a higher quantity can be cancelled at our discretion
Credit notes are valid for 6 months from the date of issue.
Gift vouchers are valid for 12 months from the dat of issue.
Following the Institute of Sales Promotion best practice, competition winners will have 4 weeks to claim their prize. Where available they will be contacted via email, phone and letter (sent recorded delivery).
If the prize is not claimed after 4 weeks, the competition will be re-drawn and a second winner will be chosen.
Any competition that includes product that references or displays the use of drugs cannot be won by anyone under the age of 18.
You may not sell the prize under any circumstances.
We will use any information we collect from you for the purpose of facilitating the competition, contacting the winner and for the provision of the prize.
By entering this promotion, if you are successful, we may publish or make available your surname, county and winning entry.
Proof you sent an entry is not proof that you have entered the competition.
There is no cash alternative available for any prize and, unless we agree otherwise in writing, prizes are non-refundable and non-transferable.
We can substitute a prize for a prize of equivalent or greater value if this is necessary for reasons beyond our control.
Our decision is final. We will not correspond with you if you disagree. If your entry does not keep to these terms and conditions, we will not accept it.
We may refuse or disqualify any entry (including winning entries) if we have good reason to believe you have broken these terms and conditions or if you or anyone authorised by you to deal with your entry acts in a way towards us, any other person entering the draw or, Route One staff which we reasonably consider to be inappropriate, unlawful or offensive. If the winning entry is disqualified we can give the prize to another person who entered the draw.
This reward, and any dispute or claim arising out of or in connection with it, will be governed by English law and any disputes will be dealt with by the courts of England and Wales.
The Promoter is Route One (“we”/”us”/”our”) (registered number 05078588) of The Rear Buffer Depot Badminton Road, Acton Turville, Badminton, Avon, GL9 1HE
Route One Super Baggy Shorts Instagram Competition
The General T&Cs stated above also apply to this competition.
To enter you must like and share the competition post. Tag a friend in the competition post comments and follow @route_one on Instagram.
The Prize is as follows - 8 pairs of Route One Super Baggy Demin Shorts (one of each colourway)
There is no purchase necessary. Winners will not be required to pay to enter the competition.
Entrants must be over 18 years old on the date of their entry.
Employees or associates of Route One are not eligible to enter.
Route One will not be held liable for any failure of receipt of entries. Route One takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, Route One reserves the right to substitute that prize for a prize of equal or higher value.
The name, address, email address and phone number of the winner must be provided to Route One if requested and will be shared to enable fulfilment of the Prize.
In the event of unforeseen circumstances beyond Route One's reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
Route One's decision is final. No correspondence will be entered into.
The winner’s name and social media username may be posted on the social media profiles of Route One after the winner has been selected.
The Competition closes on 15th August 2023, 12pm. No entries will be accepted after this date.
By entering the competition you agree to be bound by these terms and conditions.
PLEASE READ THE FOLLOWING ENTRY PROCESS, TERMS & CONDITIONS CAREFULLY.
Our Limited "Edition Launches" will only be available to purchase through our dedicated ONLINE"LAUNCHES" SITE and in selected ROUTE ONE STORES.
To be in with a chance to buy each new release, you should enter your size and then the DRAW online or visit your local Route One skate store.
PLEASE REMEMBER THERE IS ONLY ONE ITEM PER CUSTOMER AND WHEN ORDERING ONLINE, YOU CANNOT PURCHASE ANY OTHER ITEMS.
You will need to enter your Card Details, Billing and Shipping Address.
THE BILLING & SHIPPING ADDRESS NEED TO BE THE SAME, AS WE ONLY SHIP LAUNCHES TO A BONAFIDE CARD ADDRESS.
Once you ENTER the draw the funds on your account will be RESERVED until the end of the draw.
THE FUNDS REMAIN YOUR BANK ACCOUNT, BUT YOU WILL NOT BE ABLE TO USE THEM TO BUY SOMETHING ELSE, AS THEY ARE RESERVED IN CASE YOU ARE SUCCESSFUL IN THE DRAW.
So DO NOT enter the draw if you need to use the funds before the end of the Draw.
Other Terms & Conditions
Route One 'Launches' releases are not eligible for Route One Club Rewards points.
No Resellers please, only Skaters – it’s a skate shoe!
Only UK residents. No International Entries or Freight Forwarders please.
Only one entry per email or delivery address. Multiple entries will result in all those entries being cancelled.
The DRAW will CLOSE once the Countdown expires. You will not be able to enter online after this time.
Unfortunately, we will not be able to answer any questions relating to this release on Social Media or Routeone.co.uk. Please DO NOT email our Customer Service Team with queries, as they will be too busy and their decision is final in any event.
Winners will be notified by email within 48 hours of the DRAW closing. We will also let you know if you have been unsuccessful on this occasion.
Successful orders will be shipped during the following week using a secure DPD Tracked Service. We take great care to ensure the item ordered arrives with you in pristine condition and all orders are shipped "Double-Boxed".
There is a Special Delivery Service charge of £5.99.
IF THE PARTICIPANT IS UNDER 16, A PARENT OR LEGAL GUARDIAN MUST SIGN THIS WAIVER. THE CONFIRMATION EMAIL MUST BE PRESENTED TO A MEMBER OF STAFF AT THE EVENT.
IF YOU ARE 12 OR UNDER, YOU MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN FOR THE DURATION OF THE EVENT.
WE RECOMMEND THAT ALL PARTICIPANTS WEAR A HELMET WHILST SKATING.
ALL PARTICIPANTS AGE 12 AND UNDER ARE REQUIRED TO WEAR A HELMET WHILST SKATING.
A PARENT OF LEGAL GUARDIAN MUST GIVE WRITTEN CONSENT TO ALLOW THEIR CHILD TO NOT WEAR A HELMET (ONLY APPLIES TO 13 - 15 YEAR OLDS)
1. Membership Eligibility
Membership to One Rewards is available to any UK or EU
resident who provides valid and accurate personal information when enrolling.
2. Fraud Prevention
We reserve the right to cancel or suspend your participation
in the Program or any Rewards earned and not yet used in the event of fraud,
abuse of rewards privileges, violation of these Program Terms and Conditions,
or at our sole discretion.
3. Limited Liability
To the fullest extent permitted by applicable law, no
responsibility or liability is assumed by the Route One for technical problems
or technical malfunction arising in connection with any occurrences which may
affect the operation of the Program and/or Site.
4. Personal Data Protection
You consent to the collection, use, and disclosure of your
personal data by the Company, the Loyalty Program, Participating Properties and
Partner Programs, and their authorised third-party agents and licensees in
accordance with the Company’s Privacy Statement.
5. Changes to the Membership Programme and the Terms and Conditions
Route One reserves the right to change the Terms and
Conditions of the Membership programme, including suspending or cancelling any
parts of the programme at any time at its sole discretion in the following
When necessary following legislative changes
If the programme is no longer profitable for Route One
If deemed unnecessarily burdensome – for technical or
We reserve the right to withdraw points where not issued in
accordance with these terms and conditions, or in error and/or where we suspect
fraud. We reserve the right to reclaim points where we consider goods have been
bulk purchased or for onward re-sale.
At no stage do Points have a true monetary value and as such
cannot be redeemed for cash/credit in any way outside of the explicitly
described working of the program
6. Membership Account
Please visit out FAQ section for more information.